SAME-DAY SOFA HELP · NYCStuck downstairs? Let's talk.
When the delivery has arrived but the sofa hasn't made it home, call us. We'll review the situation and let you know the available next steps.
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YOUR SOFA. OUR CRAFT.Here's where
we start.
- 01Call with your location and immediate access problem.
- 02Send photos of the furniture and where it stopped.
- 03We'll discuss availability and the work needed.
Same-day visits depend on availability, location and the work required. Call to confirm timing.
When the delivery stops at the door
Delivery teams are usually there to carry and set up, not to take furniture apart. When a new sofa won't clear the door, it can feel like the only choices are refusing it or leaving it in the hallway. Calling us gives you another option.
What to do right now
Don't force it through, as that can damage the frame, the upholstery and the door. Take a photo of the sofa and of the spot where it stopped, note the floor and whether there's an elevator, and call (929) 710-0228. If the delivery team is still there, ask them to wait while you check our availability.
24/7 inquiries, honest timing
You can call about an emergency at any hour. Same-day visits depend on where you are, the time of day and the work involved, and we'll tell you what's realistic when you call.
A little
clarity.
01Can you come today?+
Call to check today's availability. Your location, access and the type of furniture help us assess what can be arranged.
02Should I refuse the delivery?+
Check your retailer's return terms first. Many sofas that won't fit can be taken apart and rebuilt inside, so call us before you decide.
03Can you come in the evening or at the weekend?+
Call to check. Emergency inquiries are welcome 24/7, and we'll tell you what we can arrange.
04What information helps you most?+
Your address or ZIP code, the floor, photos of the sofa and the tight spot, and whether anyone is waiting on site.
